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Ferguson Bath, Kitchen & Lighting Gallery
45.90
45.90
Overview
Waterworks company offering a wide inventory, including ductile iron, HDPE & custom fabrication.
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Credit cards
Wheelchair accessible parking lot
Onsite services
Appointment required
On-site parking
In-store shopping
Service guarantee
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The Sarasota Showroom is a large waterworks company that offers a wide inventory, including ductile iron, HDPE, and custom fabrication. Despite its impressive selection, some customers have expressed disappointment with the service they received. One customer mentioned being told to make an appointment to speak with a representative, but when they arrived, they were not greeted with the same level of enthusiasm. Another customer reported having to wait 2.5 hours for a showroom representative to assist them.In terms of quality, some customers have reported issues with their purchases. One customer received a shower head that snapped after only two years, and the receptionist at the store was unhelpful in resolving the issue. Another customer had a similar experience with a dishwasher that was delivered and installed incorrectly, and they had to deal with poor customer service from the sales team to the management level.However, not all customers have had negative experiences. Some have reported excellent service from knowledgeable and friendly staff members, such as Stephanie W, who helped them with their plumbing needs and ensured that their order was delivered on time. Others have praised the showroom's extensive selection of products and the helpfulness of the staff in making recommendations.In terms of pricing, the Sarasota Showroom seems to be competitive with other stores in the area. One customer reported finding a similar product at a lower price at another store, but was impressed with the expertise and helpfulness of the staff at Ferguson.The showroom's innovativeness is evident in its wide selection of products and its commitment to providing excellent customer service. However, some customers have expressed disappointment with the store's inability to keep up with demand and its tendency to make promises it cannot keep.Overall, the Sarasota Showroom has its strengths and weaknesses. While it offers a wide selection of products and has some excellent staff members, it also struggles with providing consistent service and meeting customer expectations. With some improvements in these areas, the showroom could be an even more attractive option for customers in the area.
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