Tampa Bay
Fenix Parts Auburndale (Previously All Pro)
43.38
43.38
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Delivery
In-store pickup
In-store shopping
Buys used goods
Used goods
Photos & videos
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Pricing
Innovativeness
Overall
Quality
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The business location is a mixed bag. While it seems to excel in pricing, offering good deals on used car parts, the quality of the parts can be inconsistent. Some customers have reported finding high-quality parts, but others have experienced issues with the accuracy of the parts they received. Additionally, the customer service can be hit or miss, with some staff members being friendly and helpful, while others can be rude and uncooperative.Despite these issues, the business location appears to be innovating in some areas, such as offering mobile payments and a wide selection of used car parts. However, some customers have reported difficulty in getting in touch with a manager or resolving issues with their orders.Overall, the business location seems to be a good option for customers who are looking for affordable used car parts, but may not be the best choice for those who require high-quality parts or excellent customer service. It's worth noting that the business location has made some efforts to improve customer service, including offering in-store pickup and delivery options, but more work may be needed to address the consistency of the parts and customer service.Some of the standout staff members include Jim Prevatte, Tom Moschetto, and Coleman Riggs, who have all received glowing reviews from customers for their knowledge, professionalism, and willingness to help. However, other staff members have received criticism for their attitude and lack of communication.As for specific issues, some customers have reported difficulty in getting refunds or exchanges for damaged or incorrect parts, and others have experienced delays in receiving their orders. In one instance, a customer reported being hung up on twice by a staff member who was unhelpful and uncooperative. These issues highlight the need for the business location to improve its customer service and ensure that all staff members are providing high-quality service to customers.
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Closed
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