Tampa Bay
Felipe Soto - GEICO Insurance Agent
Insurance Agency
11.79
11.79
Overview
Madeline Nguyen is your GEICO insurance agent in Jacksonville, FL. Reach out for all your insurance needs including car insurance, boat insurance, and more.
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Pricing
Overall
Quality
Innovativeness
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This location offers high-quality service, with most customers expressing satisfaction with their interactions. Felipe Soto, the representative, has received numerous compliments for being professional, knowledgeable, and friendly. Many customers appreciate the personalized attention and patience shown by staff members like Gabriel, who take the time to explain policies and address concerns.Some customers have reported issues with unprofessional behavior, particularly in regards to customer service. In one instance, a customer was left frustrated after dealing with staff who failed to return their call. The automated phone system also received criticism from some customers.The office is wheelchair accessible, with a parking lot and entrance designed to accommodate individuals with mobility issues. However, it's worth noting that the office hours may not be entirely accurate, as one customer reported trying to visit on a Saturday only to find it closed despite the hours listed online.Customers have expressed gratitude for the staff's ability to communicate effectively and provide clear explanations of policies. Many have praised Felipe Soto and his team for their professionalism, which has contributed to their overall satisfaction with the service. Pricing is a significant aspect of Geico's service, and this location appears to offer competitive rates. Customers have reported saving money on their policies after switching to Geico, and some have expressed appreciation for the personalized attention and recommendations provided by staff members.Overall, this location seems to be well-regarded by its customers, with many expressing satisfaction with the quality of service and the professionalism of the staff. However, there are some isolated incidents of unprofessional behavior and customer service issues that have left customers frustrated.
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Hours
Closed
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Categories
Insurance Agencies
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