Tampa Bay
FEDEX SMARTPOST
2.21
2.21
Overview
Check out our helpful guides on FedEx's tools and services. Plus, there are tips on how to ship to and from Ukraine.
Features
Wheelchair accessible parking lot
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Overall
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This location, Building 5025 on W Knollwood St Street in Tampa City, seems to have a reputation for poor service. The company offers a range of shipping services, but the consistency and reliability of these services appear to be a major concern. Despite providing helpful guides and tips on shipping, it seems that actual delivery issues are common. Wheelchair accessible parking is a positive feature, but it may not be enough to make up for the negative experiences reported by clients.
There are multiple issues with delivery, including packages being sent to the wrong addresses, drivers leaving packages in insecure locations, and customers being unable to contact customer service. These problems have been ongoing for several years, with no apparent resolution. Some clients have reported filling multiple complaints, but receiving no satisfaction. The FEDEX SMARTPOST co-brand does not seem to be a reliable option, with clients reporting issues with delivery tracking and claims.
One major issue is that the company does not appear to take responsibility for its mistakes, with some clients reporting that they are unable to get ahold of customer service to resolve issues. This lack of accountability is a significant concern for any business, and may deter potential customers. It is unclear what steps the company is taking to address these issues, but based on the feedback from clients, it seems that there is still much work to be done.
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