The place is quite easy to get to, with an on-site parking lot and wheelchair-accessible entrance. However, there are a few issues with communication, which may cause some difficulties. One visitor had a hard time reaching someone by phone, while another person's emails were ignored. Additionally, there were some issues with resolving a bill for a family member, which was eventually taken care of but caused a lot of stress. On the other hand, many visitors have had a great experience with the staff, who are knowledgeable and friendly. They are also very helpful in providing guidance and resources for families with disabilities. Overall, it seems that the staff is a strong point of this organization, but there are some areas where communication and follow-through could be improved.
It's worth noting that the organization seems to be doing a great job in providing support and resources for families with disabilities. However, there are some cases where this support was not delivered as expected. For example, one visitor had to deal with a lot of stress and frustration due to unresolved issues with a bill. Despite these issues, the organization has a lot of great reviews, with many visitors praising the staff's knowledge and helpfulness.