This location has a great reputation, with most customers praising the quality of service they receive. The staff, particularly Mickey and her colleagues, are described as helpful, knowledgeable, and courteous. Many customers have been with the company for years, citing the excellent customer service as the reason for their loyalty.One customer had a less-than-stellar experience, feeling ripped off by the company and citing a lack of trustworthiness. However, this seems to be an isolated incident, and the company's response suggests that they took the issue seriously and attempted to address it.The location is wheelchair accessible and offers a range of services, including on-site payments and service options. It is also convenient, with a location in Lakeland City and working hours that include evenings and Saturdays.Overall, this location is a great option for those looking for quality insurance services and a personalized approach. While there may be some issues to be aware of, the vast majority of customers have had positive experiences and would recommend the company to others.