The business location seems to be well-liked by most clients. Clients praise the friendly and welcoming staff, including doctors and optical technicians, as well as the clean and well-maintained facilities. Many appreciate the personalized and attentive care they receive, with some mentioning that the doctors take the time to answer questions and explain everything clearly. Some clients have been visiting the location for over 20 years, indicating a high level of loyalty and trust.
However, there are some negative comments scattered throughout the feedback. A few clients have mentioned long wait times, issues with communication, and difficulties with insurance coverage. One client had a particularly bad experience, mentioning that the staff was "horrendous" and that they had a tactic to get more money out of them by waiting until they had spent a lot of money and signed before telling them that it wasn't covered by their insurance.
It's also worth noting that the location has had some issues with administrative breakdowns and poor patient experience, as mentioned in one of the negative reviews. This suggests that the business may have some room for improvement in terms of efficiency and customer service.
Overall, the location seems to have a good reputation, but there are some areas where they could improve. The doctors and staff are generally well-liked, but some clients have had issues with communication and administrative processes.