Family Care on Pleasant Hill Rd is a medical clinic that offers a range of services, including primary care, urgent care, and more. The clinic is wheelchair accessible, with parking and restrooms available for patients. They accept various payment methods, including NFC mobile payments, debit cards, and credit cards. The clinic has received mixed reviews from patients. Some have praised the doctors and staff for being caring and professional, with Dr. Concepcion being a standout. Patients have also appreciated the clinic's efforts to keep up with technology, making it easier for them to manage their care. However, some patients have experienced issues with scheduling appointments, with some saying they had to wait an entire month to be seen or faced difficulties getting prescriptions refilled. Additionally, some patients have reported long wait times, with one patient waiting for 5 hours without seeing the doctor. There have also been complaints about the Jamaican nurse practitioner, with one patient calling her "horrible" and "barely comprehensible." Despite these issues, the clinic's overall rating suggests that it is a decent option for those in need of medical care. The lack of innovation in the clinic's processes and communication seems to be a major area for improvement. Patients have suggested that the clinic could do a better job of managing their expectations and providing timely communication.