This business location, Building 3010 of Waterfield Cir Circle in Lakeland City, seems to have some drawbacks. The company, which offers tile contractor services and is associated with Falcon Brothers Construction, appears to have some issues with customer satisfaction. Two separate clients reported negative experiences, including a request for payment upfront and problems with communication and work quality.
One client mentioned that the company asked to do a job but later refused to pay for the work done or materials used, suggesting a lack of trust and professionalism. Another client reported that the company charged for labor separately, was uncooperative when it came to reimbursing them for materials, and had poor workmanship.
On the other hand, a third client gave a slightly more positive review, stating that the job was eventually completed to their satisfaction, even if it took a long time. However, they noted that they had to beg for updates, indicating poor communication.
It's worth noting that the company is wheelchair accessible and has standard working hours, but these features do not seem to outweigh the reported issues with customer satisfaction. Overall, this business location appears to have some significant flaws.
It's also worth mentioning that one of the owners responded to one of the negative reviews, claiming that the review was intended for another company with the same name. However, this response does not address the client's concerns and seems to dismiss the issue.
If you're considering using the services of this company, it's essential to be aware of these issues and to take necessary precautions, such as getting payment upfront and carefully monitoring the work quality.