The business has a solid overall score, indicating a good experience for most customers. However, the quality of items is somewhat inconsistent, with some reviewers praising the selection and others finding it lacking. Pricing is generally reasonable, but some customers have noted that prices can be high, especially for certain items. The business is innovating and offering new experiences, but there's room for improvement in this area.The business has a good reputation, with a 4.0 rating from third-party sources. Customers have praised the staff for being friendly and helpful, with many reviewers mentioning the helpfulness of volunteers. The business is known for its wide selection of items, including clothing, furniture, and household goods. However, some customers have noted that the store can be cluttered and disorganized, making it difficult to find what they're looking for.Some customers have mentioned issues with customer service, including being rushed out the door and encountering unfriendly staff. One reviewer mentioned a problem with a cashier changing the price of an item at the register, which was resolved after the issue was reported. There have also been reports of inconsistent pricing and high prices for certain items.Despite some issues, the business has a strong mission and reputation, with all proceeds going to support the Homeless Coalition. The business offers a variety of payment options, including NFC mobile payments, debit cards, and credit cards. The store is also wheelchair accessible, with a parking lot and entrance designed for accessibility.The business has a solid online presence, with a website and social media accounts. However, some customers have noted that the website is not always up-to-date, and that online prices may not reflect in-store prices. Overall, the business has a good reputation and a solid foundation, but could improve in areas such as customer service and inventory management.