This business location has a strong reputation among its clients, with a rating of 4.8 out of 5. The staff is consistently described as friendly, professional, and courteous. They take the time to explain medical procedures and answer questions, which is a testament to their commitment to patient care. Clients praise the thoroughness of eye exams, with some even mentioning specific health issues that were addressed during their visit. The business has a strong sense of continuity, with many clients returning for years and feeling like part of the family.However, there is one issue that stands out - communication breakdowns with insurance companies. Several clients have experienced delays or difficulties in getting their insurance coverage sorted out, which can be frustrating and time-consuming. While this is not a major issue, it's something that the business could improve on to ensure a smoother experience for its clients.Overall, this business location seems to be doing many things right, with a strong focus on patient care and customer service. With a bit of fine-tuning to address insurance communication issues, it could be an even more effective and efficient experience for its clients.