Exxact Express, located at Building 1025, N Chestnut Rd Road in Lakeland City, is an automotive and boat service provider that offers freight transport and carrier logistics management to customers across the Southeast United States. The company's website is user-friendly, and its working hours are available 24/7, Monday through Sunday. The company's physical location is wheelchair accessible, with both parking and entrance being suitable for those with mobility needs. Unfortunately, despite its promising services, the company faces several issues that affect its overall rating. Many customers have reported issues with payment, with some drivers and carriers waiting for extended periods for their payments to be processed. This lack of communication and transparency has led to frustration and distrust among clients.Another area of concern is the professionalism of the drivers and staff. Several customers have reported instances of aggressive driving, with one reviewer even mentioning a near-accident involving a driver's reckless behavior. This lack of accountability and poor driver training raises serious concerns about the company's commitment to safety.Despite these issues, some customers have reported positive experiences with Exxact Express. They praise the company's helpful and kind staff, as well as its welcoming environment. However, these positive experiences are overshadowed by the more common complaints of payment issues, poor professionalism, and lack of communication.As a result, Exxact Express's overall rating is 4.2 out of 5, with Quality being the lowest score at 3.1. The company's pricing, although a major factor, is not available information in this case. Innovativeness is also not assessed in this review. It is essential for the company to address these issues and improve its services to maintain a positive reputation and build trust with its customers.