Tampa Bay
Extra Space Storage
17.70
17.70
Overview
Extra Space Storage on Lawehana St provides secure, convenient self storage in Honolulu, HI. Reserve a storage unit today with no credit card required!
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
LGBTQ+ friendly
LGBTQ+ friendly
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Innovativeness
Pricing
Quality
Overall
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The storage facility is located in a convenient area, making it easily accessible for customers. The facility's cleanliness and organization are notable, with well-maintained premises and easy-to-navigate storage units. Customer service is a highlight, with staff members like Renelle receiving consistent praise for their friendliness, helpfulness, and professionalism.Renelle and other staff members have gone above and beyond to assist customers, including answering questions, providing solutions, and offering excellent customer service. However, there have been some issues with pricing, with a few customers reporting significant increases in their rent costs after initially signing up.One customer had a particularly negative experience, reporting that the company doubled their rent price just one month after moving in and having agreed to a multi-year storage contract. This situation was not resolved to the customer's satisfaction.Despite these issues, the storage facility has a strong reputation overall, with many customers praising its convenience, cleanliness, and customer service. The facility's LGBTQ+ friendly atmosphere and accessibility features, such as wheelchair-accessible parking and entrances, are also notable positives.
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