The facility is well-maintained and clean, with a secure atmosphere that makes customers feel at ease. Staff members are professional, knowledgeable, and helpful, making the process of renting and accessing a unit easy and smooth. Prices are competitive, and customers appreciate the flexible pricing options. However, there is room for improvement in terms of quality, with some customers noting that the units could be a bit larger.
The facility is wheelchair accessible, with both parking and entrance being easily accessible for people with mobility issues. The office staff is friendly and welcoming, making customers feel valued and appreciated. The facility is also LGBTQ+ friendly, which is a plus for customers who appreciate this aspect.
One customer had a negative experience with the office manager, who was rude and unprofessional. However, this seems to be an isolated incident, and the majority of customers have had positive experiences with the staff.
Overall, Extra Space Storage on Ridge Rd Road is a solid choice for customers looking for secure and clean storage solutions. While there is room for improvement in terms of quality, the facility's friendly staff, competitive pricing, and secure atmosphere make it a reliable option.