This storage facility seems to have a good reputation among its customers. They have a clean and well-maintained facility, with friendly and helpful staff, particularly Terence and Tim. The online reservation system is quick and easy to use, making it convenient for customers to rent a unit. The facility is secure, with cameras and climate control, which provides a safe and comfortable environment for storing belongings. However, there are some negative comments about the phone service, with some customers experiencing difficulty getting in touch with staff during business hours. Additionally, there is one review that mentions the facility raising their rates by more than 100% without notifying the customer, which is a concerning issue. Overall, this facility seems to be a good option for those in need of storage, but potential customers should be aware of these potential issues.