This storage facility has been a great experience for many customers. The facility is clean and well-maintained, with a convenient location and easily accessible units. The staff is friendly and helpful, with some employees, like Preston, going above and beyond to provide excellent customer service. Some customers have appreciated the flexibility in rate adjustments, while others have been unhappy with sudden price increases. The facility has a secure and climate-controlled environment, which is a major plus for many customers. However, there is one issue to be aware of - some customers have experienced rate increases without notice, which can be frustrating. Overall, this storage facility is a good option for those looking for a reliable and secure place to store their belongings, but it's essential to be aware of the potential for rate increases.