The business location under review seems to have received mixed feedback from guests. While some guests praised the staff, particularly Frankie, for their excellent customer service and friendly attitude, others expressed disappointment with the cleanliness of the rooms, maintenance issues, and management's response to problems.Guests who were generally satisfied with their stay mentioned that the hotel's staff was friendly and accommodating, and that they enjoyed the convenience of the location. However, those who had issues mentioned that the rooms were often dirty, with problems like roaches, hair on the floor, and a musty smell. Some guests also reported issues with the air conditioning system and had to deal with pests in their rooms.It's worth noting that the hotel's cleanliness and maintenance appear to be areas of concern for many guests. The presence of pests, dirty rooms, and maintenance issues were mentioned by multiple guests, suggesting that these are problems that the hotel needs to address.The pricing of the hotel seems to be a major advantage, with many guests commenting that the rates were reasonable. However, the lack of clear communication about charges for basic services like towel exchanges was also mentioned by some guests.Overall, while some guests had positive experiences at this hotel, the issues with cleanliness and maintenance appear to be a significant concern. Addressing these problems is essential to providing a better experience for guests.