The hotel has a mixed reputation based on guest reviews. Some guests praised the helpful and friendly staff, especially Marvin and Sabrina, who went above and beyond to ensure their stay was comfortable and enjoyable. The hotel's cleanliness was also a highlight, with many guests commenting on the spotless rooms and well-maintained property. Additionally, the hotel's convenient location and affordability were major advantages for many guests. However, some guests had negative experiences, citing issues with maintenance, pests, and poor customer service. Some guests even reported feeling uncomfortable or unsafe due to the presence of transients or unsavory characters in the lobby. One guest even reported being double-charged for their stay and experiencing poor customer service. Despite these issues, many guests appreciated the hotel's extended stay amenities and pet-friendliness. Overall, while the hotel has its strengths, it also has areas for improvement, particularly in terms of maintenance and customer service.