The business has been praised for its cleanliness, friendly staff, and excellent customer service. Many customers have mentioned that their cars have come out looking great, with some even commenting on the attention to detail. The business has also been recognized for its innovative features, such as the mat cleaning machine. However, there have been some complaints about the self-service side, with customers stating that the chemicals often run out and the equipment can be faulty. Some customers have also experienced poor water pressure and uncleanliness. Despite these issues, the business has still managed to maintain a strong reputation, with many customers willing to overlook the problems and continue to use their services. It is clear that the business is taking steps to address these issues, as they are visible and the owner is often present on site. However, there have been instances where the manager has been unprofessional and dismissive, leading to poor customer experiences.