The Exotic Pet Center is a popular destination for pet owners in Sarasota. The store offers a wide range of knowledge and pet supplies for dogs, cats, birds, reptiles, fish & aquatics, and small animals. The passionate team is dedicated to providing high-quality products and services. The store is convenient to visit, with a wheelchair-accessible parking lot and entrance.
The staff is knowledgeable and helpful, with many customers praising their expertise and patience. They offer various services, including animal boarding, aquarium water testing, and bird-grooming, which are available at reasonable prices. The store's pricing is fair, considering the high-quality products and services offered.
One of the standout features of the Exotic Pet Center is its commitment to innovation. The store is always looking for ways to improve and expand its offerings, which is evident in its feature-rich website and social media presence.
Despite some minor issues with communication, such as one customer's experience with the manager being unresponsive, the Exotic Pet Center has a strong reputation in the community. Many customers have praised the store's cleanliness, organization, and helpful staff. Some customers have also mentioned that the store has a wide selection of products and a knowledgeable staff.
However, there have been some negative reviews from customers who have experienced issues with customer service, such as being misled about the age of a pet or being refused a refund or exchange. In one case, a customer's pet passed away while in the store's care, which led to a very negative review.
Overall, the Exotic Pet Center is a solid choice for pet owners in Sarasota who are looking for a wide range of knowledge and pet supplies, as well as convenient services. However, potential customers should be aware of the potential for minor issues with customer service.