The review is about Pandora Jewelry store located in Port Charlotte mall. The store is run by a family and offers a wide selection of Pandora jewelry. The store is known for its good customer service and helpful staff. However, some customers have experienced issues with the quality of the jewelry, with one customer reporting that four stones fell out of their ring and another customer reporting that the shank of their ring was bending.The store's return policy has also been a point of contention, with some customers reporting that they were not informed of the policy before making a purchase. One customer reported that they were told they could not exchange a purchased item for a different one, despite the store claiming to offer exchanges.Despite these issues, many customers have reported having a positive experience at the store, with some praising the helpful and patient staff. The store is also known for its wide selection of Pandora jewelry and its good atmosphere.One customer reported feeling like they were treated like family by the staff, while another customer praised the store's selection of high-quality diamonds.Overall, the store has a good overall rating, but some customers have experienced issues with the quality of the jewelry and the return policy.