Tampa Bay
Executive Turf Management Inc
14.09
14.09
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The review of Executive Turf Management Inc is generally positive, with several customers expressing satisfaction with their services. The company's quality of service is a strong point, with many customers praising the professionalism and thoroughness of their technicians. However, some customers have reported issues with customer service, including rude and unhelpful staff members.One major issue that has been reported by multiple customers is the difficulty in getting through to the company on the phone. Several customers have mentioned that they have tried calling multiple times and been unable to get ahold of someone, or have been met with a busy signal. This can be frustrating for customers who are trying to schedule services or report issues with their lawn.Another issue that has been reported is the company's handling of customer complaints. Some customers have reported that the company is unwilling to take responsibility for problems with their lawn, and instead blames the customer for not following instructions or taking proper care of their lawn.Despite these issues, many customers have reported being satisfied with the company's services and have praised their technicians for being knowledgeable and friendly. The company's pricing has also been praised by some customers, who feel that it is competitive and reasonable.Overall, it seems that Executive Turf Management Inc is a solid choice for customers looking for lawn care services, but may have some areas for improvement in terms of customer service and complaint resolution.Some of the positive comments from customers include:* "They have the best technicians in the industry"* "They are professional, honest, and dependable"* "Their customer service is excellent"* "They take pride in their work and it shows"* "They have the most consistent quality of any spray company I've seen"Some of the negative comments from customers include:* "The customer service is unprofessional and rude"* "I had to call multiple times and was met with a busy signal"* "They blamed me for not following instructions instead of taking responsibility for the problem"* "The company is unwilling to take ownership of problems with their services"* "The prices are high and not worth it"It's worth noting that the company has responded to some of the negative comments from customers, apologizing for any inconvenience caused and offering to take steps to improve their services.
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