Tampa Bay
Excelsior Omega Inc
45.83
45.83
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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Quality
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This location is a mixed bag, but it's clear that there are some significant issues to address. The Education & Learning services offered here are likely to be of poor quality, with one client reporting being lied to and discriminated against by staff. The quality of the facilities themselves is also questionable, with complaints of roaches, palmetto bugs, and rats infesting the premises. The residential aspect of the location seems to be plagued by theft, with several clients reporting missing personal items and clothing. Pricing is not a concern, but the value for money is certainly a problem.One of the major issues here is the lack of trust and respect between staff and residents. Several clients have reported being yelled at, threatened, and ignored when trying to bring up concerns or issues. This kind of treatment is unacceptable in any setting, and it's clear that there needs to be a major shift in the way that staff interact with residents.The co-branding with Excelsior Omega Inc does little to alleviate concerns, and the lack of wheelchair accessibility is a significant oversight given the location's claimed features. Overall, this location feels like a place where residents are more likely to be taken advantage of than supported.
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