Tampa Bay
Excelsior Community Management
16.34
16.34
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
Appointment required
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The business appears to have a consistent and fair management system, judging from the many positive reviews praising the professionalism and helpfulness of their employees, especially Jennifer Groom and Glorisela Torres-Diaz. However, a minority of negative reviews suggest that the business has a tendency to be overly strict and harassing towards residents, especially when it comes to parking and rule enforcement. Some reviews even suggest that the company is more interested in raising fees and collecting fines than in providing actual services or addressing real community needs. This discrepancy in service levels could be a major area of improvement for the business. One notable issue that stood out in the negative reviews is the lack of responsiveness and communication from some of the staff members, particularly in times of crisis or when issues need to be addressed urgently. This has led to frustration and feelings of neglect from some residents. Overall, while the business has its strengths, it could benefit from more transparent and customer-centric practices to maintain a consistent level of service.
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