Tampa Bay
Excel Mortgage Network
10.71
10.71
Features
Wheelchair accessible entrance
Wheelchair accessible parking lot
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The business is located at a convenient address on Koger Blvd N Street, Suite 201, in St. Petersburg City. The building has a wheelchair-accessible parking lot and entrance, making it easily accessible to all customers. The business provides financial services, including mortgage loans and mortgage lender services, through its Excel Mortgage Network. The working hours are standard, from Monday to Friday, 8:30 am to 5:30 pm, with no services provided on weekends.The overall experience of customers varies greatly, with some having very positive experiences and others having very negative experiences. The positive experiences include quick and easy loan processing, professional and knowledgeable staff, and a seamless home buying process. In contrast, the negative experiences include misrepresentation of information, difficulty in communicating with staff, and a sense of being taken advantage of.One issue that stands out is the potential for misrepresentation of information, particularly in regards to loan terms and conditions. Some customers have reported that they were not clearly informed about the terms of their loan, including interest rates and prepayment penalties. This lack of transparency can lead to customers feeling taken advantage of and having a negative experience with the business.On the other hand, the business has also received praise for its professional and knowledgeable staff, particularly Armando and the team at Excel Mortgage. They have been described as being extremely helpful, knowledgeable, and responsive to customers' needs. The staff has also been commended for their ability to communicate clearly and effectively, making the loan process as smooth and stress-free as possible.In terms of pricing, some customers have reported that the business offered competitive interest rates and fees, while others have complained about being charged excessive fees. However, the overall rating for pricing is high, suggesting that the business is generally competitive in this area.The business's innovativeness is also rated highly, suggesting that it is willing to adapt and innovate to meet the changing needs of its customers. This is evident in the business's use of technology, such as electronic communication and online portals, to streamline the loan process and make it more efficient.Overall, the business provides a range of services and has a reputation for being professional and knowledgeable. However, it is essential to exercise caution when dealing with any business, particularly when it comes to financial matters. It is crucial to clearly understand the terms and conditions of any loan or financial product before signing any agreements.
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