The office is well-organized and clean. However, it can be challenging to get in touch with the staff, especially over the phone. The office has a unique and comfortable atmosphere, but the staff's behavior and communication style can be disorganized and unwelcoming. On the other hand, the doctors, such as Dr. Dowdy and Dr. Tracy, are highly knowledgeable and compassionate. They listen to patients' concerns and take the time to explain things in a clear manner. The office also offers flexible hours, including evenings and weekends, which is convenient for patients with busy schedules. Despite some issues with communication, the office's attention to detail and commitment to patient care are commendable. However, some patients have reported frustration with the billing department and difficulty in getting their questions answered.