The location is a non-profit organization, part of the Every Child, Inc co-brand, which seems to focus on community support. Accessibility is a plus, with a wheelchair-accessible parking lot and entrance. The business is listed as a resource on the SRQ community resources page. Communication with the staff appears to be a concern, with one reviewer mentioning a lack of response to follow-up questions. The organization's services, such as back to school help and aid for mothers with new babies, may be a valuable resource for those in need. The exact nature of their services and communication with clients seems unclear, which may be a major drawback.