Based on customer reviews and ratings, this business seems to have mixed results. On one hand, many customers have praised the company's quick response times, fair prices, and friendly staff. Some have even reported excellent customer service, with drivers going above and beyond to ensure their vehicles are safely transported. However, there have been several complaints about the company's quality of service, with some customers reporting damaged vehicles, unprofessional drivers, and a lack of communication. One customer even reported that their car was improperly secured on a flatbed truck and fell off while the driver was on the road. The company has also been criticized for its towing practices, with some customers reporting reckless driving and a general disregard for safety. Despite these issues, the company has taken steps to address some of the problems, with the owner apologizing for instances of poor service and taking action to correct them. Overall, this business appears to be a decent option for towing services, but customers should be aware of the potential risks and take necessary precautions to ensure their vehicles are handled safely and with care. The main issue that arises from the complaints is driving quality and safety, with numerous customers reporting reckless driving, endangering other drivers on the road.