The business location has received high praise from customers, with a rating of 5.0 out of 5 stars on average. The overall atmosphere is described as relaxed and welcoming, with a cozy lounge area and a nice selection of cigars. The owners, Jonathon and Rachelle, are commended for their excellent customer service, with one reviewer stating that they are "super nice and extremely knowledgeable." Many customers have noted the lounge's convenient location, with easy parking and a great view of the creek.
The cigar selection is top-notch, with a wide variety of high-quality cigars to choose from. The owners are happy to provide recommendations and help customers find the perfect cigar. The lounge also offers a great selection of drinks, including wine, beer, and cocktails.
However, there is one issue that stands out - a few customers have mentioned being charged a 4% surcharge when paying with credit cards, which they felt was unfair and not clearly disclosed. The owners have apologized for any inconvenience this may have caused and explained that this is a standard industry practice.
Overall, this business location seems to be a great place for cigar enthusiasts to relax and enjoy a nice smoke, with excellent customer service and a welcoming atmosphere. However, customers should be aware of the credit card surcharge policy to avoid any surprise charges.