Tampa
Essentials Massage & Spa
Overview
Day spa offering hair & massage services, plus facials, manicures, pedicures & waxing.
Features
NFC mobile payments
Onsite services
Credit cards
Wheelchair accessible parking lot
Wheelchair accessible entrance
Appointment required
Appointments recommended
Wheelchair accessible restroom
Online scheduling
Debit cards
Skincare treatments
Restroom
Photos & videos
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Pricing
Innovativeness
Overall
Quality
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The business located in Brandon City, at Building 3405, Brook Crossing Dr Drive, offers a wide range of services, including hair and massage services, facials, manicures, pedicures, and waxing. The business has a 4.5-star rating, indicating a high level of satisfaction from its customers.However, upon closer inspection of the client feedback, it becomes apparent that the business has some issues with customer service. One client reported a negative experience with a therapist who failed to provide adequate service and was dismissive of the client's concerns. Another client reported a problem with the business's policy on rescheduling appointments, which they felt was inflexible.Despite these issues, the business appears to have a strong focus on providing high-quality services. Many clients have reported feeling relaxed and rejuvenated after their appointments, and some have even credited the business with helping to alleviate chronic pain.The business's prices are also a highlight, with many clients reporting that they are reasonable and affordable. However, there are some reports of overpriced services, which may be a concern for some potential customers.In terms of innovativeness, the business appears to be staying up-to-date with the latest trends and technologies in the industry. However, there are some reports of a lack of creativity in the services offered, which may be a drawback for some clients.Overall, the business has a strong reputation in the community, but it could benefit from improving its customer service and being more transparent about its policies and prices. With a bit of effort, it could potentially become one of the top-rated businesses in the area.A notable issue that stands out is the business's inconsistent handling of customer complaints. While some clients have reported being heard and helped by management, others have been met with dismissiveness or even hostility. This inconsistency can be a major turn-off for potential customers and may ultimately harm the business's reputation.
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Categories
Beauty & Wellness
Hair Salons
Massages
Nail Salons
Spa & Wellness Centers
Hair salon
Nail salon
Facial spa
Day spa
Massage therapist
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