The business seems to be well-liked by its customers, with a 4.3 rating across multiple reviews. The quality of services provided is generally high, with customers praising the professionalism and expertise of the staff, particularly Emilin. However, the pricing seems to be a bit of an issue, with some customers feeling that it's a bit too high, especially considering the need for a $75 deposit to reschedule appointments. Despite this, the business has shown a willingness to accommodate customers and provide quality services, with many customers praising the relaxing atmosphere and the attention to detail provided by the staff. However, one major issue that stands out is the inconsistent communication and scheduling policies, which have led to some customers feeling frustrated and disappointed.