The gym is in a convenient location and has a wide range of equipment. However, the facilities are showing signs of wear and tear, with outdated equipment and a need for a major face-lift. The cleanliness of the gym is a major concern, with reports of dirty bathrooms and a sauna that is not properly maintained. The hours of operation are inconvenient, with the gym closing too early in the evening. Some members have reported issues with customer service, including being treated rudely by staff and having difficulty canceling memberships. While some trainers and staff members are friendly and helpful, others are seen as arrogant and unhelpful. The gym's policy on canceling memberships is confusing and has led to some members feeling taken advantage of.