The business seems to be doing well, with a high overall score of 4.7. The quality of the services offered is also good, with a score of 4.5. However, the pricing might be a bit higher than what customers expect, with a score of 4.9. The business is also seen as somewhat innovative, with a score of 4.8.The company has a strong team of agents, including Alexia Cotto-Weyandt, Brenna Miller, and Nick Kowalczyk, who have all received positive reviews from customers. They seem to be knowledgeable, helpful, and responsive to customers' needs. The company has also been praised for its ability to save customers money on their insurance policies.One issue that has been mentioned by a customer is a lack of communication regarding cancelled policies and refunds. This is the only issue that has been mentioned in the reviews, and it seems to be an isolated incident.Overall, the business seems to be doing well, and customers are generally happy with the services they receive.