The overall rating of this business is 4.2 out of 5. The quality of their services seems to be average, with some inconsistencies in their performance. On the other hand, their pricing is very competitive, which is a major plus. As for innovativeness, they seem to be doing a good job of staying up-to-date with the latest trends and technologies.From the reviews, it's clear that this business has a lot of repeat customers and is well-respected in the community. Many reviewers have mentioned that they have been renting from ERA for years and have had a positive experience. However, there are also some negative reviews that suggest that the business may have some issues with customer service and fairness in their dealings with tenants.Some reviewers have mentioned that ERA can be unresponsive to tenant concerns and may try to charge excessive fees for repairs and maintenance. Others have reported having issues with the condition of the property when they moved in, with some reviewers claiming that ERA tried to charge them for damages that were not their fault.On the other hand, many reviewers have praised ERA for their professionalism, responsiveness, and fairness. They have mentioned that the staff is friendly and helpful, and that they have been able to resolve issues quickly and efficiently.Overall, it seems that ERA is a solid business with some strengths and weaknesses. While they may have some issues with customer service and fairness, they are clearly committed to providing good value to their customers. With a rating of 4.2 out of 5, they are definitely worth considering for anyone looking for a reliable and trustworthy property management company.As a rental tenant, it's essential to be aware of the potential issues that some reviewers have mentioned. If you're considering renting from ERA, be sure to read the fine print and ask plenty of questions before signing a lease. It's also a good idea to keep track of any issues or concerns you have, and to communicate regularly with ERA's staff to ensure that your needs are being met.In terms of innovation, ERA seems to be doing a good job of staying up-to-date with the latest trends and technologies. They have a user-friendly website and a mobile app that allows tenants to easily submit maintenance requests and pay rent online. They also seem to be using social media effectively to engage with customers and promote their services.Overall, ERA is a solid choice for anyone looking for a reliable and trustworthy property management company. While they may have some issues with customer service and fairness, they are clearly committed to providing good value to their customers. With a rating of 4.2 out of 5, they are definitely worth considering for anyone looking for a hassle-free rental experience.