Tampa Bay
Enterprise Rent-A-Car
12.91
12.91
Overview
Enjoy easy booking with thousands of airport and city locations near you. Lock in great rates when you book a rental car with Enterprise.
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Identifies as women-owned
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This location offers a variety of car rental services, including van and car rentals. The staff is generally friendly and helpful, with some employees going above and beyond to assist customers. However, there have been instances of poor customer service, with some customers experiencing long wait times and being treated rudely by staff. The location is clean and well-maintained, but the vehicles available for rent can vary in quality. Some customers have reported receiving vehicles with mechanical issues or being charged extra for services that were not clearly communicated. The location has a good selection of vehicles, but the pricing can be inconsistent, with some customers reporting being charged more than expected. Overall, this location has both strengths and weaknesses, and customers may experience varying levels of service depending on their visit. One major issue that stands out is the inconsistent pricing and potential for overcharging, which can be a significant problem for customers.Some customers have had very positive experiences with this location, citing friendly and helpful staff, clean and well-maintained facilities, and a good selection of vehicles. However, there have also been reports of poor customer service, long wait times, and inconsistent pricing. In one instance, a customer reported being treated rudely by staff and being charged extra for services that were not clearly communicated. Another customer reported receiving a vehicle with mechanical issues and being forced to wait for an extended period of time before being given a replacement vehicle. Despite these issues, the location has a good reputation and is a popular choice for customers in the area.Some customers have reported difficulty in getting ahold of staff by phone, with one customer stating that they had to call multiple times before getting someone to answer. In another instance, a customer reported being put on hold for 23 minutes straight before finally getting someone to answer. This can be frustrating for customers who need to resolve an issue or get assistance with their rental.Overall, this location has a mixed reputation, with both positive and negative reviews. While some customers have had very positive experiences, others have reported issues with customer service, pricing, and the quality of vehicles available for rent. To improve, the location could focus on providing more consistent pricing, improving customer service, and ensuring that all vehicles are in good working condition.
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