The location is a trustworthy medical facility with a wide range of services, including ENT care. The staff is polite, with some standing out for their exceptional professionalism, such as Dr. Kelley. However, the communication from the overall company can be subpar at times. Accessibility is a strong point, with wheelchair-accessible amenities such as restrooms, parking lots, and entrances. While it's great that they accept various payment methods, including NFC mobile payments, it's worth noting that the front desk staff can sometimes be challenging to work with. Despite this, the medical services provided, such as neck dissections, seem to be of high quality and well-communicated with patients. Overall, the location appears to be a good option for those in need of medical care, but may require some extra effort to schedule appointments and resolve insurance issues.