The business location is generally well-regarded by its clients, who praise the doctor's bedside manner and willingness to listen. However, one major issue arises with the staff's handling of appointments and customer service. The staff seems to be disorganized, with one client being told they weren't scheduled for a procedure despite being referred by their doctor, and not receiving a follow-up call as promised. This lack of attention to detail and poor communication can be frustrating for patients. On the other hand, the office is wheelchair accessible and has modern payment options. The doctor and his staff are also able to speak Spanish, which is a plus for clients who may need language support. The business has received high ratings from some clients, who have had positive experiences with Dr. Rivera's care and attentiveness. Overall, while the location has some notable strengths, it also has some significant weaknesses that need to be addressed.