The experience at Endodontic Innovations varies greatly depending on the individual. Some clients have reported having a great experience with Dr. Thai Pham, citing their professionalism, kindness, and exceptional work. They praise the staff's efficiency and organization. Dr. Pham has even gone out of his way to help patients in emergency situations. Many have been satisfied with their treatments and have recommended the office to others.However, there are also some alarming instances of poor service. A few clients have reported feeling uncomfortable and uneasy due to the unprofessional behavior of some staff members, such as being left alone during a procedure and being told that the doctor was "concentrating" better without the parent present. Some have even reported being treated poorly by Dr. Pham himself, such as being spoken to harshly and having their child's procedure interrupted due to a complaint about the child's mouth size. One client even reported being told that Dr. Pham was saying cuss words while working on their child.Despite the positive reviews, the office's inconsistent quality and potential for unprofessional behavior are major concerns.