This business has a great reputation, with many satisfied customers praising their professionalism, quality of work, and excellent customer service. The team at Encore Visuals is known for their expertise and attention to detail, resulting in beautiful and memorable photos and videos. Many clients have expressed their gratitude and appreciation for the company's ability to deliver high-quality services, often exceeding their expectations.However, there have been some issues with responsiveness and professionalism, with a few clients experiencing delays and unprofessional behavior from the team. One client reported a very poor experience with the company, stating that they were unprofessional, delayed their wedding, and failed to deliver the final product on time.Despite these issues, the business has a strong reputation for being reliable and professional, with many clients expressing their satisfaction with the services they received. Overall, it seems that the company has a good balance of quality and responsiveness, but there may be some room for improvement in terms of customer service and professionalism. The business is wheelchair accessible, has a wide range of services including photography, videography, and IT services, and is available 24/7. The team is also diverse and inclusive, identifying as Black-owned.