This business location has several strengths and weaknesses. First of all, it's great that they offer wheelchair accessibility, which is a big plus for customers with disabilities. They also seem to have some innovative ideas, such as partnering with Enchanted Picnics. However, there are some issues with communication and customer service. It appears that some customers have had trouble getting refunds after events were canceled, which is frustrating and unprofessional. Additionally, it's unclear how competitive their pricing is compared to other similar businesses. Overall, this business has some potential, but it needs to work on its customer service and communication skills to build trust with its customers.The only issue is the poor communication and customer service, which has led to some customers feeling frustrated and ignored.