This hotel and resort is a great destination for families, offering a quiet and kid-friendly environment. The location is convenient, with a great view of the surrounding area. However, the quality of the accommodations could be improved. The rooms are a highlight, but the service could be better. The pricing is reasonable, but the innovativeness of the resort is a notable feature. The co-brands, including Encantada Retreat, add to the resort's appeal. Overall, it's a solid choice for a vacation, but with some room for improvement. There's one notable drawback: the service is not always up to par.