This business seems to be doing well in many areas. They have a strong presence in the construction and electrical services industry, and their experience of over 50 years is evident in their work. Their excellent customer service and communication skills are a plus, as they take the time to explain issues to customers and ensure that they are satisfied with the work done. Many customers have praised their professionalism, punctuality, and value for money. One client had an issue with the responsiveness and professionalism of the staff, and another had a concern with the billing process. However, these issues seem to be isolated incidents and do not represent the overall quality of the business. Overall, Empire Electric Service seems to be a reliable and trustworthy company that delivers good results and excellent customer service.Their website is available, and they provide free estimates for their services. They seem to be available on weekdays from 7am to 3:30pm, which might not be suitable for everyone. They also have a strong online presence and receive excellent reviews from their clients. However, they could work on being more prompt in responding to customer inquiries and resolving issues promptly.