Empire Auto Sales has a welcoming atmosphere and a wide variety of used cars. The staff is generally friendly and helpful. Many customers have praised the sales team, particularly Anna, for their professionalism and willingness to work with customers to find a suitable vehicle. The dealership offers financing options and has a reputation for being able to help customers with bad credit. However, there have been some issues with the quality of the vehicles, with some customers reporting problems with the cars they purchased. The pricing is generally reasonable, and the dealership has a reputation for being competitive. The innovations in the used car market are somewhat lacking, but the dealership's focus on customer service makes up for it. Overall, Empire Auto Sales is a solid choice for customers looking for a used car. One of the main issues is the lack of transparency in their business practices. Some customers have reported being sold cars with hidden problems, and the dealership's reputation for being honest has been called into question. It's essential for potential customers to do their research and carefully review the vehicle's history before making a purchase.