Tampa Bay
Emerald Island Resort Orlando
61.47
61.47
Overview
Private Kissimmee rental villas in Emerald Island Resort are a great option when for your stay near Disney World and attractions in Orlando Florida
Features
Credit cards
Debit cards
NFC mobile payments
Wheelchair accessible entrance
Wheelchair accessible parking lot
Free street parking
Onsite services
Appointment required
On-site parking
Online appointments
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Quality
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The location is perfect for those looking for a private and comfortable stay near Disney World and other Orlando attractions. The villas offered by Emerald Island Resort are well-maintained and provide a range of amenities, including on-site parking and wheelchair accessibility. The resort's gated community is a great feature, ensuring guests' safety and security.However, there have been some issues with the customer service, particularly with the security guards. Some guests have reported rude behavior and poor communication from the guards, which is concerning.The villas themselves are clean and tidy, but some guests have noted that the beds are not very comfortable, and the TVs in the bedrooms are small. Additionally, there have been reports of issues with the hot tubs and pool tables in some villas.Despite these issues, the resort's location and amenities make it a great option for families and large groups. The resort's marketing strategy, which includes direct booking on their website and social media, is also commendable.One major issue that stands out is the inconsistent and sometimes poor customer service from the security guards. It's essential for the resort to address this issue and provide better training to their staff to ensure a positive experience for all guests.
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