The business has a small-town feel, which is quite welcoming. The staff is friendly and seems genuinely invested in helping customers find the right vehicle. They're also very open about the condition of the cars, which is reassuring for potential buyers. Many reviewers have praised the customer service, with some even going so far as to say they've built a relationship with the owner and feel comfortable reaching out for help with any issues. However, there's one case of a customer who had a problematic experience with communication from the salesman, which might be worth being aware of when interacting with the staff. It's also worth noting that the business has a small, family-owned feel, which might not be for everyone. Overall, it seems like a great place to buy a used car if you're looking for a friendly and reliable experience.