Elite Auto Repair & Service Inc. is a full-service auto repair shop located in Kissimmee, Florida. The shop is owned and operated by a Latino family and has been serving the community for many years. The team is highly skilled and knowledgeable, providing excellent customer service and honest work.Upon entering the shop, customers are greeted by friendly staff who are happy to assist with any questions or concerns. The waiting area is clean and comfortable, with amenities such as restrooms and a mechanic on site. The team at Elite Auto Repair & Service Inc. is committed to providing high-quality work and transparent communication. They take the time to explain the repair process and ensure that customers understand the costs and services provided.One of the standout features of this shop is its commitment to innovation and technology. The team stays up-to-date with the latest repair techniques and tools, ensuring that customers receive the best possible service.However, there have been some issues with communication and follow-up. One customer reported feeling confused about the repair process and costs, while another customer felt that the shop did not communicate effectively about the status of their vehicle.Despite these issues, Elite Auto Repair & Service Inc. has received overwhelmingly positive reviews from customers. Many have praised the shop's friendly and knowledgeable staff, as well as its commitment to honest and transparent work.Overall, Elite Auto Repair & Service Inc. is a reputable and trustworthy auto repair shop that provides high-quality service and excellent customer care. While some customers have experienced minor issues, the shop's commitment to innovation and customer satisfaction makes it a top choice for car owners in the Kissimmee area.In order to improve their business, the shop could focus on developing clearer communication protocols and ensuring that customers are fully informed about the repair process and costs. By doing so, they can maintain their high level of customer satisfaction and continue to be a top choice for auto repair in the community.