Tampa Bay
Electronic Service Specialists
22.16
22.16
Overview
In home appliance repair for the Tampa Bay area. 43 years of service means ESS is a company you can count on. Electronics repaired at our shop in Port Richey.
Features
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Wheelchair accessible entrance
Wheelchair accessible parking lot
Onsite services
On-site parking
Repair services
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The review of this location reveals a complex situation with inconsistent customer experiences. On one hand, the company has been in business for 43 years, which may imply a high level of experience and reliability. However, the majority of the reviews indicate significant issues with the company's services, including poor communication, unprofessional behavior, and a lack of follow-through on appointments.Many customers have reported difficulties in getting in touch with the company, with some stating that they were left on hold for extended periods or never heard back after leaving messages. When technicians did show up, some customers reported that they were unprepared or unprofessional, with one customer even accusing the technician of being rude and dismissive.Several customers have also expressed frustration with the company's scheduling and follow-through on appointments. Some reported being scheduled for multiple visits, only to have the technician fail to show up or cancel at the last minute. In some cases, customers were left waiting for extended periods of time, only to have the company claim that they were "closed" or that the appointment had been cancelled.Additionally, some customers have raised concerns about the quality of work performed by the company's technicians. Several customers reported that the repairs were not done correctly or that the company tried to charge them for unnecessary parts.On a positive note, a few customers have reported having good experiences with the company, including one customer who praised the technician's professionalism and punctuality.However, based on the overwhelming number of negative reviews, it appears that this location is struggling to provide adequate services to its customers. The company's lack of communication, poor scheduling, and unprofessional behavior have led to a significant number of complaints and frustration among customers.It is worth noting that the company has been accused of not having a manager or owner who is readily available to address customer concerns, which may contribute to the poor customer service. The company's response to customer complaints has also been criticized, with some customers feeling that the company is dismissive or unresponsive to their concerns.Overall, based on the reviews, it seems that this location is in need of significant improvement in terms of customer service, communication, and follow-through on appointments.
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Categories
Shopping
Electronics Stores
Home & Daily Service
Appliance Repair
Electronics repair
Electronics store
Television repair service
Appliance repair service
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