This business location has its positives and negatives. The overall rating of 3.4 suggests a decent experience for customers. The quality of service is average, with a score of 3.2, indicating some room for improvement. Pricing is considered reasonable, with a score of 4.7, suggesting that customers feel they get good value for their money. However, innovativeness is also average, with a score of 4.2, implying that the business could explore new and creative ways to improve its services.
The community has a beautiful resort-style pool, and the staff is described as friendly and helpful, particularly Alex and Milly, who receive praise for their exceptional service. The community is also pet-friendly, with on-site parking and a wheelchair-accessible entrance. However, some issues have been reported, including a long walk from the parking lot to the building and long, noisy hallways. Some residents have also experienced problems with the management, including a lack of response to issues and a failure to enforce the non-smoking policy. Furthermore, some customers have mentioned that the elevators reek of cigarettes, and the pets of some residents have not been well-behaved.
Despite these issues, the community seems to have a sense of community, with many residents expressing gratitude for the staff and the amenities. However, one resident mentions that the community is not designed for 55+ individuals, with a long walk from the parking lot and long, noisy hallways. Another resident expresses disappointment with the management, stating that they do not handle issues effectively and that the community is poorly built.
Overall, the community has both positive and negative aspects, and it is essential to weigh these factors when considering a move.