The Einstein Bros. Bagels location at 10802 N Dale Mabry Hwy in Tampa City is a mixed bag. On the one hand, customers praise the friendly service, especially from staff members like Kevin, who are known for their exceptional customer service skills. The bagels are also a highlight, with many customers raving about the freshness and taste. However, there are also complaints about the quality of the bagels, with some customers reporting that they are not toasted or that the cream cheese is missing. The pricing is generally considered fair, but some customers feel that it is a bit high. The innovativeness of the menu options is a mixed bag, with some customers loving the variety of bagel egg sandwiches and others feeling that the options are a bit repetitive. Overall, this location seems to be hit or miss, with some customers having great experiences and others being disappointed. The cleanliness of the store is also a concern, with some customers reporting that the tables, chairs, and floors are often dirty. Despite these issues, many customers would still recommend this location to others, especially those who appreciate the friendly service and delicious bagels.There are some recurring issues at this location, such as long wait times, mistakes in orders, and unfulfilled customer expectations. However, the staff seems to be working hard to address these issues, and the overall service is generally friendly and welcoming. The bagels are a major highlight of this location, and customers often rave about their freshness and taste. However, the pricing is a bit of a concern for some customers, and the menu options could be more varied.