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Edward Jones - Financial Advisor: David Graff, CEPA®|AAMS®
29.05
29.05
Overview
We're committed to providing excellent client service which includes a commitment to providing people with disabilities full access to our products and services
Features
Wheelchair accessible parking lot
Appointments recommended
Appointment required
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This location seems to be a standard office of a financial services company. The building is easily accessible, with a wheelchair-accessible parking lot. The office has a friendly atmosphere, and the staff is welcoming to clients. However, the professionalism and responsiveness of the office have been inconsistent, as seen in the negative feedback. One client reported being asked for a previous business owner, who had sold the business to them, and another client's father had difficulty scheduling an appointment due to the lack of follow-up from the office. This suggests that the office may not always be able to meet the needs of its clients in a timely and professional manner. On the other hand, the office seems to be doing a good job in terms of safety and security, with one client appreciating the protection of their account from unauthorized access. The office has a good relationship with clients, with one client considering the financial advisor a personal friend. However, the office's ability to respond to clients' needs is a major issue that needs to be addressed. The office has a wide range of services, including investment planning, and the staff seems to be knowledgeable and helpful. However, the lack of follow-up and responsiveness has left some clients feeling frustrated and unheard. This issue needs to be addressed in order to improve the overall quality of service and build trust with clients. The office is open during regular business hours, with Monday to Thursday being open until 16:30 and Friday until 16:00. It is closed on weekends. The office has a website and social media presence, making it easy to get in touch and stay informed about services. However, the office's inability to respond to clients' needs in a timely manner has left some feeling ignored. Overall, this office seems to be a solid option for those looking for financial services, but the lack of follow-up and responsiveness is a major issue that needs to be addressed. With some improvements in this area, the office could potentially improve its overall rating. Highlighted issue: Inconsistency in professionalism and responsiveness.
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